returns
if you have any questions before you buy, please reach out and let us know help you make sure you feel good about your purchase. we come in all shapes and sizes, but our sizing guide may help you get the perfect fit.
RETURNS
went for it and it didn't work out? we're bummed for you. we happily accept clothing returns, but do not pay for your return shipping. your return must be postmarked within 10 days of your original package's arrival. item(s) should include attached tags and arrive free of any new smells or stains.
accessories and sale items are FINAL SALE and cannot be returned. any shipping costs paid will not be refunded.
we reserve the right to reject a return that does not adhere to these guidelines.
please email hellovillageco@gmail.com before you mail your return with information on which items you are returning and reason for your return.
item(s) can be returned to:
111 S. Smallwood Pl. Charlotte, NC 28208
EXCHANGES
items sell quickly, so the easiest way to exchange an item is to buy your new size right away and return your old size.
items already purchases cannot be exchanged for a new sale price or a new discount code cannot be applied.
SALE ITEMS
sale items are FINAL SALE and returns will not be processed. any item with a price ending in .00 is a sale item. (items discounted due to a discount code are still valid for a return.)
SHIPPED ORDERS
once orders have been shipped we are not responsible for anything that may occur in the shipping and delivery process, the shipping provider is. if you have problems with your USPS order we suggest contacting your local post office with your tracking number.